We want everyone to enjoy a safe and pleasant visit to the museum. These simple guidelines help protect our shared cultural heritage and make sure everyone has a good experience.

During your visit

• The museum is a shared space for everyone. Please be considerate of other visitors, behave safely and respect the museum and its surroundings.
• Avoid anything that may disturb other visitors or put anyone’s safety at risk, such as running or climbing.
• Please follow signs and staff instructions. This helps ensure a safe and enjoyable visit for everyone.
• Please treat the museum’s buildings, furnishings and other property with care.
• The museum is monitored by CCTV to help keep visitors and the museum safe.

Children and families

• Children must always be supervised by their accompanying adults or a guardian.
• Baby changing facilities are available in the museum toilets.

Exhibitions and museum spaces

• Please do not touch the exhibits unless they are clearly marked as hands-on.
• We aim to make the museum as accessible as possible. Our staff are happy to help if you need assistance.
• Large bags, umbrellas and long items can be left in the designated storage areas.
• Please use the bins provided for your rubbish.
• Shoes with metal studs are not permitted inside the museum, as they damage the floors.

Food and drink

• Food and drink are not permitted in the exhibition galleries. You are welcome to bring a refillable water bottle with a secure lid.
• Alcohol and other intoxicating substances are not permitted in the museum unless they are part of a pre-arranged event.
• Smoking and the use of e-cigarettes or vapes are not permitted inside the museum.

Pets

• Pets are not allowed in the museum.
• Assistance dogs and other trained assistance animals are welcome.

Photography and filming

• You are welcome to take photographs and videos for personal use.
• Please be considerate of other visitors and avoid disrupting the museum while taking photographs or filming.
• Some restrictions apply, including the use of flash, tripods, filming guided tours and drone photography.
• Please ask permission before photographing or filming staff or other visitors.
• If you would like to carry out commercial or large-scale photography or filming, please speak to a member of staff.

Groups and guided tours

• Guided tours for groups must be booked in advance.
• We also ask school groups and other self-guided groups to let us know in advance if they are planning to visit.
• During guided tours, please follow your guide’s instructions to help ensure an enjoyable visit for everyone.